The Voice of CX Technology
CX Today (mycustomer.com) scores 84 out of 100 on Brand Analyzer, placing it in the Strong Brand tier among Media & Entertainment brands, Technology brands, SaaS brands, in the 82nd percentile of 18723 Media & Entertainment brands.
CX Today is an independent media outlet focused on customer experience (CX) technology. It provides news, analysis, and practical guidance for CX leaders, practitioners, and technology partners. The platform emphasizes personalized content curation, allowing users to follow specific people, brands, beats, and events within the CX technology space, aiming to cut through industry noise and surface the most relevant information for its audience.
| Brand Name | CX Today |
|---|---|
| Domain | mycustomer.com |
| Industry | Media & Entertainment, Technology |
| Main Competitors | CMSWire (83/100), UC Today, No Jitter (79/100), CustomerThink (77/100), Destination CRM (70/100), MarTech (77/100) |
Moz Domain Authority 67/100 vs category average 53 / leader 100 - a strong backlink profile, so AI systems frequently encounter mentions of the brand.
No Wikipedia presence was found - a major gap, since Wikipedia is among the most heavily weighted sources in AI training data.
The homepage meta description reads "Independent news and insights on customer experience technology. News, analysis and practical guidance for CX leaders, practitioners, and partners." (Meta description: 19 words (ideal length). OG description present and descriptive) - this is the summary AI engines are most likely to quote.
Structured data on the homepage: 1 JSON-LD block(s), Organization schema, og:title, og:description, og:image, og:type, Twitter cards, canonical. Adding FAQ schema would further help AI crawlers parse the brand's identity.
AI-crawler access: No robots.txt found (default: all bots allowed, but explicit file preferred) - robots.txt controls whether engines like GPTBot and ClaudeBot can read the site at all.
Detected tech stack: Next.js, Cloudflare, HubSpot.
Social footprint: verified profiles on X (Twitter), LinkedIn, Instagram, YouTube, GitHub; no detected presence on Facebook - consistent profiles reinforce the brand's identity across the web.
0 Reddit mentions - community discussion signals real-world reputation to AI models.
Common questions people ask in Google, ChatGPT, Claude, Gemini, Perplexity, and other AI search engines.
CX Today's main competitors in Media & Entertainment: CMSWire (83/100), No Jitter (79/100), CustomerThink (77/100), Destination CRM (70/100), MarTech (77/100).
Sources: Brand Analyzer scan
CX Today has limited AI-search visibility, scoring 29/100 on Brand Analyzer's AI visibility composite (visibility 0, trust 51, recommendation 56). This estimates how likely AI engines like ChatGPT, Claude, Gemini and Perplexity are to know, trust, and recommend the brand.
Sources: CX Today official site
CX Today scores 56/100 on Brand Analyzer's AI recommendation signal, indicating it is reasonably likely to be surfaced when AI assistants like ChatGPT suggest Media & Entertainment options. Recommendation depends on crawlability, structured data, and category authority.
Sources: CX Today official site
CX Today is an independent news and insights platform dedicated to customer experience (CX) technology. It publishes news, analysis, and practical guidance aimed at CX leaders, practitioners, and technology partners, positioning itself as a trusted, independent voice in the CX technology sector.
Sources: CX Today official site
CX Today delivers news, analysis, and practical guidance on customer experience technology. It curates personalized content by letting users follow specific people, brands, beats, and events in the CX space, helping readers filter out noise and focus on information relevant to their professional needs.
Sources: CX Today official site
CX Today can improve AI discoverability by strengthening structured data (Organization and FAQ schema), maintaining an accurate Wikipedia/Wikidata entity, earning authoritative citations, and keeping content crawlable for AI bots. Brand Analyzer measures these as visibility, trust, and recommendation signals.
Sources: CX Today official site
CX Today offers news articles, analysis, and practical guidance related to customer experience technology. It also provides a personalization feature allowing users to follow specific people, brands, beats, and events to receive tailored content.
Sources: CX Today official site
CX Today is used by CX leaders, practitioners, and technology partners who seek news, analysis, and guidance on customer experience technology to inform their professional decisions and stay updated on industry developments.
Sources: CX Today official site
CX Today is known for providing independent, curated coverage of customer experience technology, including personalized news feeds based on followed topics, people, and events, distinguishing it from generic industry publications.
Sources: CX Today official site
CX Today scores 29/100 for AI visibility - how well ChatGPT, Claude, Perplexity and Google AI Overviews can discover, identify and cite the brand.
CX Today has a weak AI-visibility profile at 29/100 - a proxy for how readily ChatGPT, Perplexity and Google's AI Overviews can recognise and cite it. Its strongest area is recommendation likelihood (56/100) and its weakest is visibility (0/100). It benefits from a Moz Domain Authority of 67/100, open access for AI crawlers (GPTBot, ClaudeBot, etc.) and machine-readable schema.org markup. The main gaps holding it back: no clear Wikipedia entity to anchor it in LLM training data, no strong Wikidata entry and no llms.txt to steer AI to its best pages.
The score combines seven dimensions - name quality, digital presence, visual identity, messaging clarity, trust foundation, AI discoverability, and brand authority - into a single objective benchmark.
Ranked closest to CX Today: MyBookie (84/100), Muziker (84/100), NAD.com (84/100), NAGRA (Kudelski Group) (84/100).
A step up - brands to learn from: Yr (91/100), Xsolla (91/100).
Category leader: Change.org (97/100).
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